Every Channel. One Platform.
Built for South African business.
Reach your customers where it matters—email, WhatsApp, SMS, phone, or all at once.
Powerful APIs, smart automations, real local support.
One Platform, Every Channel
Universal Templates: Create Once, Use Everywhere
Build powerful communication templates that work across WhatsApp, Email, and SMS. Manage all your messaging templates from one unified interface with dynamic variables and personalization.
Cross-Channel Templates
Create templates for WhatsApp, Email, and SMS from a single interface. No need to manage separate systems.
Dynamic Variables
Personalize every message with customer data using variables. Add names, order details, custom fields, and more.
Template Management
Version control, approval workflows, and status tracking. Keep your templates organized and compliant.
Intelligent Automation & Conversation Flows
Build sophisticated automated workflows that respond to customer messages, trigger actions, and handle conversations 24/7. No coding required—just powerful visual flow builders.
Trigger-Based Workflows
Automatically respond to keywords, phrases, or customer actions. Route conversations, send information, or escalate to humans—all automatically.
Smart Chatbots
Create intelligent bots that understand customer queries, provide instant answers, and collect information—all through natural conversations.
Function Integrations
Connect flows to your existing systems with custom functions. Query databases, call APIs, or trigger business logic seamlessly.
Multi-Step Sequences
Design complex conversation paths with conditional logic, delays, and follow-ups. Guide customers through complete journeys.
Complete Contact & Lead Management
Organize your contacts, track leads, and segment your audience for targeted campaigns. Manage multiple companies and track every customer interaction in one place.
Contact Database
Store unlimited contacts with custom fields. Import from CSV, sync with CRM, or capture leads automatically from your website.
Smart Segmentation
Create categories and tags to organize contacts. Target specific segments for campaigns based on behavior, preferences, or custom criteria.
Lead Tracking
Capture leads from website forms, chatbots, or API integrations. Track lead status, source, and conversion with detailed logging.
Multi-Company Management
Perfect for agencies and businesses managing multiple brands. Switch between companies instantly, with separate contacts, campaigns, and billing for each.
- Isolated data per company
- Team collaboration & permissions
- Separate billing & usage tracking
Real-Time Two-Way Messaging
Engage in rich, real-time conversations with your customers across all channels. Unified inbox, team collaboration, and conversation history—all in one place.
Unified Inbox
See all WhatsApp, SMS, and email conversations in one beautiful interface. Never miss a message from any channel.
- Multi-channel conversations
- Unread message tracking
- Rich media support (images, files, voice)
- Search & archive conversations
Team Collaboration
Assign conversations to team members, add internal notes, and work together to provide exceptional customer support.
- Assignment & routing
- Internal notes & collaboration
- Read receipts & typing indicators
- Conversation history & context
Stay Connected, Respond Faster
Real-time notifications ensure you never miss an important customer message. Respond instantly from web or mobile to keep conversations flowing.
Powerful Analytics & Insights
Track every message, monitor campaign performance, and optimize your communications with detailed analytics. Export reports in CSV or PDF for stakeholder presentations.
Campaign Analytics
Track sent, delivered, read, and failed messages. See open rates, click-through rates, and conversion metrics in real-time.
Deliverability Insights
Monitor message delivery across all channels. Identify issues, track success rates, and optimize sending patterns.
Export Reports
Download detailed reports in CSV or PDF format. Filter by date range, channel, campaign, or any custom criteria.
Real-Time Dashboard
Transparent Pricing & Easy Billing
Pay only for what you use. No hidden fees, no surprises. Top up your wallet easily, track every transaction, and get detailed invoices for your records.
Wallet System
Simple prepaid wallet system. Top up via card or EFT, and your balance is used automatically as you send messages.
- Instant card top-ups (Paystack)
- EFT with unique reference codes
- Real-time balance updates
- Transaction history & receipts
Cost Calculator
Estimate campaign costs before you send. See exactly how much each message will cost across different channels and countries.
- Per-message pricing breakdown
- Campaign cost estimates
- Volume discount calculator
- Multi-channel comparisons
Simple, Predictable Pricing
No monthly fees. No setup costs. Just pay for messages you send. Get volume discounts as you grow. Contact us for current pricing tailored to your needs.
Built for Developers
RESTful APIs, comprehensive documentation, and powerful SDKs. Integrate Softennect into your application in minutes with our developer-first platform.
RESTful API
Clean, well-documented REST API. Send messages, manage contacts, track campaigns—all via simple HTTP requests.
SDKs & Libraries
Official SDKs for Node.js, Python, PHP, and more. Get started faster with pre-built integrations.
Webhooks
Real-time event notifications. Receive instant updates for message status, incoming messages, and more.
Quick Start Example
// Send a WhatsApp message
const response = await fetch('https://api.softechware.co.za/api/messages/send', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_KEY',
'Content-Type': 'application/json'
},
body: JSON.stringify({
channel: 'whatsapp',
to: '+27123456789',
template_id: 'welcome_message',
variables: { name: 'John' }
})
});Comprehensive Documentation
Detailed API references, tutorials, and code examples. Everything you need to integrate successfully.
View API DocsDeveloper Support
Get help from our technical team. We'll work with you to build custom integrations and solve complex challenges.
Built for Every Industry
From healthcare to ecommerce, education to logistics—Softennect powers communications for businesses across South Africa and beyond.
Ecommerce
Order confirmations, shipping updates, abandoned cart recovery, and post-purchase support.
Call Centers
Omni-channel support tickets, conversation recording, smart escalation, and CRM integration.
App Developers
Drop-in notifications, two-factor authentication, in-app messaging, and user engagement.
Critical Alerts
Multi-channel failover for urgent notifications with guaranteed delivery and real-time tracking.
Healthcare
Appointment reminders, test results notifications, prescription alerts, and patient communication.
Financial Services
Transaction alerts, account notifications, OTP delivery, and fraud prevention messaging.
Education
Student notifications, parent updates, course reminders, and emergency communications.
Logistics
Delivery tracking, driver coordination, customer ETA updates, and proof of delivery.
Don't see your industry? We work with businesses of all types and sizes.
Effortless Enterprise Integration & Event-Driven Messaging
Softennect is built to seamlessly connect with complex business platforms—like monitoring, dispatch, or incident management systems. Automate WhatsApp, SMS, email, and phone notifications based on **real-time events, triggers, or system workflows**.
We offer direct, secure API integration, hands-on technical support, and white-glove onboarding to ensure your business-critical messages always reach the right people—instantly.
Real-Time Triggers
Trigger automated communications directly from business events, alarms, or system updates—no manual steps needed.
Secure & Customizable
Enterprise-grade security, granular control, and custom integration for your unique operational needs.
Plug & Play Integration for Your Website
Instantly enhance your website’s communication with Softennect’s plugins for 
WordPressand 
Shopify.
Send WhatsApp order confirmations, payment reminders, contact form leads, and marketing notifications—directly from your store or business site.
WordPress Plugin
Turn every contact form lead into a WhatsApp, SMS, or email conversation—instantly, reliably, securely.
Shopify Plugin
Send WhatsApp order confirmations, payment reminders, abandoned cart alerts, and more—all from your Shopify store.
Effortless Marketing & Broadcast Campaigns
Reach your entire customer base—or just a targeted segment—with personalized, trackable WhatsApp, SMS, and email campaigns.
Softennect makes it easy to launch, monitor, and optimize broadcast campaigns for promos, alerts, newsletters, and more—right from your dashboard, with compliance and deliverability built-in.
One-Click Broadcasts
Schedule or trigger WhatsApp, SMS, and email marketing campaigns from one place—track opens and engagement in real time.
Segmentation & Compliance
Target specific audiences, manage opt-ins, and stay POPIA-compliant—zero hassle.
Trusted by South African Businesses
Join hundreds of companies using Softennect to transform their customer communications
“Softennect completely transformed our customer engagement. Onboarding was instant, support was local, and costs dropped overnight.”
— Major Retail BrandEcommerce“One API, every channel, no vendor lock-in. Our developers loved the docs and custom integration support.”
— SaaS Startup CTOTechnology“We send 50,000+ appointment reminders per month. Softennect's reliability and local support are unmatched.”
— Healthcare ProviderHealthcareFrequently Asked Questions
Everything you need to know about Softennect. Can't find what you're looking for? Contact our team.
How fast is onboarding?
Get started in minutes. Full API access, instant WhatsApp/SMS/email setup, and personal onboarding for larger teams.
Is Softennect secure and private?
Yes. All comms are encrypted in transit and at rest, with strict privacy. We are fully POPIA & GDPR-ready.
Can you build custom integrations for us?
Absolutely! Our dev team will work with you to connect any legacy or custom system.
Where is your infrastructure hosted?
Locally in South Africa—your data never leaves the region unless you want it to.
How does the pricing work?
Simple pay-as-you-go pricing. No monthly fees or setup costs. Just top up your wallet and pay only for messages you send. Volume discounts available.
Can I manage multiple companies?
Yes! Perfect for agencies. Each company has separate contacts, campaigns, billing, and team access. Switch between companies instantly.
Do you support two-way messaging?
Yes! Receive and respond to customer messages in real-time across all channels through our unified inbox with team collaboration features.
What reporting and analytics do you provide?
Comprehensive analytics including delivery rates, campaign performance, and detailed message tracking. Export reports in CSV or PDF format.
Contact Us
Reach out to our team for a live demo, technical queries, or to get started.
Ready to Connect with Your Customers?
Join South African businesses that trust Softennect to reach their customers across every channel. Get started with a demo today.