Acceptable Use Policy

Last updated: January 2025

This Acceptable Use Policy ("Policy") governs your use of Softechware, Softennect, and Sofsecure ("Services"). By using our Services, you agree to comply with this Policy.

1. General Principles

Our services are designed to help businesses succeed through technology. All users must use our services responsibly and in accordance with applicable laws and these guidelines.

2. Prohibited Activities

You may not use our services for:

Illegal Activities

  • Any activity that violates local, national, or international laws
  • Fraud, money laundering, or other financial crimes
  • Sharing or distributing illegal content
  • Violating intellectual property rights

Harmful Content

  • Distributing malware, viruses, or other malicious code
  • Spamming, phishing, or sending unsolicited messages
  • Harassment, threats, or abusive behavior toward others
  • Content that promotes violence, hatred, or discrimination

Security Violations

  • Attempting to gain unauthorized access to systems or accounts
  • Probing, scanning, or testing system vulnerabilities
  • Interfering with service availability or performance
  • Circumventing security measures or access controls

Service Abuse

  • Excessive use that degrades service for other users
  • Creating multiple accounts to circumvent limitations
  • Sharing account credentials with unauthorized users
  • Using services for cryptocurrency mining without permission

3. Communication Guidelines

When using Softennect or other communication features:

  • Obtain proper consent before sending messages to recipients
  • Include clear opt-out mechanisms in marketing communications
  • Respect message frequency limits and user preferences
  • Ensure all communications comply with applicable regulations (POPIA, GDPR, etc.)
  • Do not send messages containing false or misleading information

4. Data and Privacy

You are responsible for ensuring that your use of our services complies with data protection laws:

  • Only collect and process personal data with proper legal basis
  • Implement appropriate security measures for sensitive data
  • Respect user privacy rights and data subject requests
  • Report any suspected data breaches promptly

5. Monitoring and Enforcement

We reserve the right to:

  • Monitor service usage for compliance with this policy
  • Investigate reports of policy violations
  • Suspend or terminate accounts that violate this policy
  • Remove content that violates our guidelines
  • Cooperate with law enforcement when required

6. Consequences of Violations

Violations of this policy may result in:

  • Warning and requirement to correct the violation
  • Temporary suspension of service access
  • Permanent termination of your account
  • Legal action if violations involve illegal activity
  • Reporting to relevant authorities when required by law

7. Reporting Violations

If you become aware of any violations of this policy, please report them immediately to our support team. We take all reports seriously and will investigate promptly.

8. Policy Updates

We may update this policy from time to time to reflect changes in our services, legal requirements, or industry best practices. Updated policies will be posted on this page with a new effective date.

Contact Information

Questions about this Acceptable Use Policy? Contact us at support@softechware.co.za or call +27 64 541 7128.