Privacy Policy

At Softechware, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services.

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and manage your account
• Communicate with you about our services
• Provide customer support and technical assistance
• Ensure security and prevent fraud
• Comply with legal obligations
• Develop new features and services
• Send marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide services you've requested
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in service delivery
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers or acquisitions
• Your Consent: When you explicitly agree to sharing
• Security: To protect our services and users from harm

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee security training and background checks
• Incident response and monitoring procedures
• Compliance with industry security standards

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for optional processing

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specific retention periods vary based on the type of data and applicable legal requirements. When data is no longer needed, we securely delete or anonymize it.

8. International Transfers

We primarily process data within South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes and post the updated policy on this page with a new effective date.